Why can’t I view my CCTV on my phone?

Why can’t I view my CCTV on my phone?

There may be instances when you have trouble using the app to link your CCTV to your phone or PC. You should check your Internet router first. It’s conceivable that the internet connection is no longer being sent to your CCTV Recorder (DVR or NVR). This could happen for a variety of reasons, and they will probably vary depending on the app you are using to stream your security system. Hence ICFix Service provides CCTV training institutes in Chennai.

First, make sure your phone is connected and that both locations have a good internet connection. To find out if there is a specific issue with your security or the app, see if you can load internet pages from your smartphone. You will need to configure your network to forward again to your DVR if you just upgraded your router or internet service in order for your phone app to function once again.

It can be because your IP address changed. Every internet connection in the world has a unique IP address, and if you aren’t directly paying the provider for this service, they are free to alter it whenever they choose. The camera on the app has to be updated if the IP address has changed. You can check if the IP addresses match those in the app by typing “what is my IP address” into Google. Reboot the router and the CCTV and try to connect again if this doesn’t work and your connection is hard-wired between the recorder and the router.

Verify that all three green lights are visible on any TP-Link Powerline Adapters that your security cameras may be using. The connection won’t function if there are only two lights on or less. A power spike or surge can be to blame for this. The issue should be resolved by unplugging the TP-Link Plug from the mains and counting to five before plugging them back in. The internet should return after you see the three green lights. Contact a specialist for assistance if none of the solutions listed above help and you are still unable to connect your phone to your security camera.

Troubleshooting:

Please try the following actions first to solve your issue:

● First, make sure the internet connection at your house or place of business is operational. Do you have WiFi access? Are you able to load websites?

● First, completely restart both your router and your CCTV. Then, wait for around 15 minutes and check again.

● Please check to see if the TP-Link Powerline Adapters have three green lights on them before using them. The connection won’t operate if the adapters only show two lights. This typically occurs with a surge or spike in electricity. You will need to turn off the TP-Link Plug from the mains switch, wait for five counts, and then turn it back on to fix this. Three green lights on the sockets should appear at that point, reestablishing the internet connection to your CCTV.

● Can you connect to the internet on your phone? Does it have 4G or WiFi access?

● If everything said above is accurate but your Hik-Connect app still displays the device as “offline,” please force-refresh the app by dragging down the camera list view with your finger. By doing this, your app’s feed will be updated.

● If you have done all of the aforementioned checks and are certain the problem is not with your internet.

I strongly recommend checking with the ICFix Service before enrolling in any courses. Contact: +91 81482 11211.