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Academy : +91 8148 211 211 | Service : +91 7338 96 97 98

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Shipping & Delivery Policy

At ICFix Academy, we ensure that all physical materials—such as toolkits, course books,certificates, or merchandise—are delivered to our students and partners in a timely andprofessional manner

1. Order Processing

  • All orders (toolkits, course materials, merchandise, or certificates) are processed within 2–5 working days after payment confirmation.
  • Students will receive an SMS or WhatsApp or email notification once the item is packed and ready for dispatch.

2. Shipping Partners

  • We work with trusted courier services like India Post, Professional Courier, DTDC,Delhivery, Blue Dart and other reputed courier services to ensure safe and timely delivery
  • Courier selection is based on your delivery location and the type of shipment.

3. Estimated Delivery Timelines

  • Tamil Nadu : 2 – 5 working days
  • Other parts of India: 5 –10 working days
  • Remote areas: 7 –10 working days

Please note: Delivery times may vary based on courier performance, weather conditions, and public holidays.

4. Shipping Charges

  • Free shipping is available for eligible full-payment enrollments and promotional offers.
  • For other material dispatches, shipping charges (if any) will be mentioned during checkout or invoice.

5. Tracking & Notifications

  • Once your shipment is dispatched, we will send you the tracking number and link via SMS or email or WhatsApp
  • You can track your shipment status anytime using the provided tracking link.

6. Certificate Dispatch

  • Hard copy certificates will be dispatched within 7–10 days of course completion,subject to all formalities being fulfilled.
  • Soft copy certificates will be shared via email first; hard copies follow if requested or included in the course package.

7. Incorrect Address or Missed Delivery

  • Please double-check your delivery address before confirming your order.
  • If a parcel is returned due to incorrect address or non-availability at the time of delivery, re-shipping charges will apply

8. Damage or Loss in Transit

  • If your materials are damaged or lost in transit, please notify us within 48 hours of delivery or expected delivery date.
  • Share a photo (for damage) or tracking number (for delay/loss), and our support team will assist with a free replacement (where applicable).

9. Support & Queries

For any delivery-related questions, contact our support team.